What is Via East?
Via East is an online ethnic-wear brand, focussed on traditional Indian textiles and the various craft forms associated with them. Rooted in simplicity, elegance, and a love for good craftsmanship, the brand aims to provide ethnic-wear for the modern, progressive Indian woman.
Are the products authentic?
All products sold on Via East are 100% authentic products, made from pure fabrics.
What are the payment options available on Via East?
Via East offers payment by credit card, debit card, netbanking, UPI, and cash on delivery.
Do you offer cash on delivery?
Yes, we offer cash on delivery on all our orders.
Can I pay online, and is it safe?
Yes, Via East offers online payment, which allows hassle-free delivery and faster refunds. The website uses a reliable, secure payment gateway used across many websites in India. You can be completely assured of a safe online transaction.
Do you ship internationally?
Yes, we do ship internationally using a reliable courier service, namely FedEx. For deliveries outside India, customs duties and shipping charges are to paid by the customer at the time of checkout. The amount of duties and taxes depend on the policies of your destination country.
When can I expect to receive my purchased products?
Products are dispatched within two working days of receiving the order through reliable logistics partners. A tracking number is then shared with the customer, giving them the option to track the status of their order personally.
What if I don’t like the product I receive?
Our customers are important to us. If you are unhappy with the purchased product, we provide you the option to return it within 15 days of purchase. To know more, please read our Return Policy
How soon will my money be refunded?
In case of orders paid online, full amount is credited to the customers bank account within 2-4 days of the product being received at our warehouse.
In case of COD orders, the full amount is credited to the customer's bank account once the product is received and bank details are noted, within 5-10 working days.
What if a product I like is sold out?
Our products are one-of-a-kind. If a product is SOLD OUT, unfortunately it means that there are none left to buy. If you are keen on a product, get in touch with us, and we will go back to our weavers or artisans with your request to see if another unit can be produced. However, there are no guarantees.
How do I get in touch?
To speak to us regarding a product, your order, delivery and returns, or just to say hello, visit our Contact Us page, and send us a message. We will get in touch with you promptly.
Can I work with the Via East team?
If you wish to collaborate with us in any way, please contact us at firstname.lastname@example.org