Our products are carefully inspected before they are shipped out of our warehouse. However, if you are not completely happy with your purchase, we will return the amount to you by crediting your bank account, subject to the product being received in accordance with the terms and conditions listed below.
TERMS & CONDITIONS:
- Returns need to be made within 20 days from the date of your order.
- Items must be returned in their original condition.
- Items should not be used, washed, or altered in any way.
- Once your returned item has been received by our return desk, you will be notified by email that the product has been received and is being processed.
- Upon receiving, our quality assurance department will review the returned item. Any items that show signs of wear or usage will not be accepted for return.
- If the returned product satisfies our quality check we will refund the paid amount to your bank account. You will be notified once the product has completed the quality check.
- Discount coupons are non-transferable and have no cash value.
- In case of money back, the payment will be made through the same mode of payment as the original purchase and will be credited to the customer's account within the time span stipulated by the bank which has issued the credit/debit card.
- If the product is purchased at a discounted price under any promotion, then Via East will refund only the discounted price as per the invoice.
- No return/cancellation request will be allowed after 20 days from the order date.